GENERAL TERMS AND CONDITION OF TOUR/HOLIDAY PACKAGE/TICKETS/OTHER SERVICES

DEFINITIONS

• The client / you / holiday participant (if other than the booker) means the person / persons in whose name and / or on whose behalf the booking is made and / or whose name is on the Registration/ Booking form.
• The Company / We means SHAGUN TOURS and/ or its brand Shagun Tours
• Independent contractors / Service providers / suppliers means any hotelier / hotel owner, owner of any airline s or shipping Company or railway, ferry boat owner/operator, cruise owner or operator, coach owner or operator / travel agent or tour operator or any other person or organization who have been selected by the Company to render services to the client.
• RBI / GOI means The Reserve Bank of India / Government of India

SCOPE OF ACTIVITY

We are travel and holiday organizers only. We do not control or operate any airline, neither do we own or control any shipping Company, coach or coach Company, hotel, transport, or any other facility or services that is provided to any of our clients on a tour organized / booked by us. Though we take utmost care in selecting all the services to design a holiday, we have no control in their operation. Hence we cannot be held responsible in case of any delay / improper service provided by any independent contractor / for any injury / death / loss and/ or damage, to the client which may be caused, by any act on the part of the management or employees of any independent contractor.

We are also not responsible for any delay or deficiency in services provided by any independent contractor and / or caused by any act or actions of a co-traveller / co-passenger of the client / group which may result in the client not being able to avail any or all of the services included in the tour package.

REGISTRATION AND PAYMENT

• We ensure that every transaction you conduct online is in a safe and secure environment. We do not take or store any credit card details or other card details on our servers, User will be directed to Payment Gateway website to enter his/her card details. This site is Master Secure & VBV compliant.
• We reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.
• We shall not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user.
• The client will be supplied with details for the holiday arrangement. Each client/ the decided leader of the group of clients, shall sign the Registration/ Booking form as acceptance of the Holiday tour offer as agreement to pay in full or advanced deposit & part finance (if finance available by shagun tours on preferred package & client eligible for finance of holday package), the amount decided with the Company, towards cost of the services and tour arrangements made by the Company by such time as may be specified by the Company. The client shall read the Registration/ booking form carefully before filling and signing the same. The signing of the Registration/ Booking form by the client shall mean acceptance in totality of the Terms and Conditions contained herein, by the client.
• Upon the client signing the Registration Form and making payment towards consideration of the holiday, the Payment Receipt shall be binding on both the parties, namely, the Company and the Client, and shall constitute a contract between the said parties.
• Each client is liable to pay 25% of the total cost of the services the total as a non-refundable deposit, immediately upon signing of the Registration / Booking form. This deposit will be adjusted against the tour cost, at the time of final payment by the client.
• The Client is also liable to pay the remaining cost of tour at-least 30 days prior to tour date. Should the holiday offer be accepted by the client within 30 days before the tour departure, the Company will advise to the client a time limit for payment, which will supersede the above clause.
• The payment must be made to the Company by cheque or demand draft payable to “Shagun Tours And Travels” in Indian Rupees equivalent to the cost of the tour. The client may also make the payment partly in Indian Rupees and partly in foreign currency as specified in the tour cost quoted by the Company. For payments in cash exceeding Rs 25000/- per person, the client’s PAN card copy will be required.
• The Company reserves the right to decline to Register / Book any person or persons as client for any Holiday without assigning any reason whatsoever.
• If you have any additional queries or concerns, please email us at shaguntours@gmail.com or contact us on the details provided in contact us section of the website.

CONTRACT

• There is no contract between the Company and the client, until the Company has received the appropriate non-refundable deposit, and the Registration/ booking form duly filled and signed by the client.

The Company has the right at any time and for any reason:

• To terminate Contract after acceptance of deposit but prior to the commencement of services without assigning any reason whatsoever to the client. In the event, the Company terminates the contract; the Company may refund the deposit amount to the client without payment of interest to the client towards the same. The refund of the deposit is however at the Company’s discretion and the Company’s decision will be final and binding in this matter.
• To amend, alter, vary or withdraw any holiday, part of a holiday, excursion, service or facility it has advertised or published, and/ or to substitute Independent contractor s of similar class if it is deemed advisable or necessary, by the Company.
• In both cases, the Company neither be liable to compensate the client in any manner howsoever, for any damage, additional expense or consequential loss suffered by the client, nor is the Company liable to pay any compensation claimed by the client towards any loss, damage, or additional expense borne by the client.

DOCUMENTATION

• It is the responsibility of the client to hold valid transfer documents such as passports and visas (wherever applicable) and to furnish all documents required by the Company for application of the same. In the event the application for visa (wherever applicable) made by any client or by the Company on behalf of the client is rejected by the concerned Embassy or Consulate or other Authorities due to inadequate documents furnished by the applicant or due to any other reason whatsoever, the Company shall not be liable or responsible for the same. All cost charges in respect of the said application shall be borne by the client.
• Clients must note that the issuance of visas is solely at the discretion of the concerned Embassy / Consulate and the Company will in no way be responsible for rejection of the same. It is also at the discretion of the concerned Embassy / Consulate to call the client for an interview, and any cost incurred for transportation to/ from the Embassy / Consulate premises, and / or cost incurred towards any fees for the interview are to be borne by the client.

ACCURACY OF INFORMATION

• The packages, their routings, components, costs and all other information appearing on this page, website or in other media by way of advertisement by the company are published as per information received by us at the time of publishing. However as we are only a tour organiser, and do not own any service provider, we shall not be responsible for any changes, unforeseen or otherwise, caused by any events such as political/ religious rallies, fairs/ conventions, strikes, cancelation/ re-routing of flights/ tours/ transport, major road works etc; which may cause the information presented on the website/ other media to be inaccurate at any time.
• We will to the best of our abilities, and provided we are notified by our sources well in advance, intimate the client regarding any change or cancelation that may be brought about to or that may affect the client’s booking/ confirmation. Otherwise we shall make every effort to ensure the same information is give to the clients by our local representative’s where possible. We also, therefore, reserve absolute right to alter, amend, change or modify the Tour Package, Itineraries, and/ or the Tour Schedule/ Travel Plan, transport arrangements and sightseeing.
• However, the responsibility of reconfirming transport/ flight times/ sightseeing tours etc with the service provider lies with the client, and we shall not be responsible for any services missed due non reconfirmation with the service provider, or due to adequate information not being available to us sufficiently in advance.

HEALTH & INSURANCE

• It shall be duty of the client to inform the Company in case the client has any medical condition that may affect his/ her ability to enjoy and pursue fully the Holiday arrangements. The Company reserves the right, where appropriate, to ask the client to provide written certification of his/ her medical fitness before his departure.
• It is advisable that the client acquires adequate insurance cover to secure his/ her life, health and property. It may be noted that the Holiday cost does not include the Insurance premium and that the client shall have to acquire the same at his/ her own cost.

CANCELATION

In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:

• 10% cancellation charges if cancelled 60 days before the tour.
• 35% cancellation charges if cancelled 45 days before the tour.
• 45% cancellation charges if cancelled between 45 – 30 Days before the tour.
• 65% cancellation charges if cancelled between 30 – 10 Days before the tour.
• No refund if cancelled before 10 days of the trip start.

Some cancellation and refund policies are out of our tender:

• Refund for hotel payment will follow the hotel’s cancellation policy
• Train tickets cancellations will follow the Railway’s policy
• Flight tickets cancellations will follow the airlines company policy

In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.

cancelation policies set by our Independent Contractors may at times supersede the above conditions, and as and when applicable will be intimated to the client.

These cancelation terms may not be applicable for services booked during special events / fairs / exhibitions / festivals / Christmas and New Year period.

REFUND

• The Company reserves the right to determine the quantum of refund payable in case of cancelation or amendment of a Holiday due to Force Majeure or Vis Majeure. Such refund would be calculated, based on various factors like such as the number of clients booked on the holiday/ tour, the cancelation policy of Independent contractors and the decision of the Company on same shall be final and binding upon the client.
• There will be no cash refund of any amount. However, vouchers equivalent to the value of the refundable amount as explained above, will be issued to the client. The client can utilize this voucher to purchase another leisure holiday package of equal or less or more value as the original holiday booked, within the following one year from the date of issue of voucher. The client may even gift / transfer the voucher to a relative / friend after providing written intimation to the Company and in such case the holder of the voucher can use the same to purchase tour packages within one year of issuance of the voucher by the Company.
• In case the Company exercises their discretion to alter, amend or cancel any Holiday advertised in on the Web site or in print by the Company, and in the event of the client, who has registered for such Holiday, exercising the option to continue with the Holiday as altered or amended, or to accept any alternative Holiday which the Company may offer, the Company shall not be liable to pay any compensation for damage, additional expenses or consequential losses suffered by him/ her due to the amendment/ cancelation of the original Holiday or to pay any amount as refund to the client.
• Even in case of a Holiday for which the payment was made foreign currency with or without part payment in Indian Rupees, the said refund shall be made only in Indian Rupees at the prevailing exchange rate on the date of refund as per existing Rules and Regulations decreed by RBI/ GOI.
• There shall be no refund if the client does not or cannot utilize any services such as meals, rooms, excursion, etc, included in the Holiday cost. Nor can any refund be made for mislaid or destroyed travel tickets and vouchers.

DEVIATION/ AMENDMENT CHARGES

• Any deviation/ amendment will be considered as cancelation and the client will be charged for the same as per the cancelation policy.
• No person other than the Company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition hereby
• In the event of the Company exercising its right to amend or alter any Holiday advertised on their website/ in print or otherwise, after such Holiday has been booked, the client has the right: To continue with the Holiday as amended or altered;
• To accept any alternative Holiday which the Company may offer.
• In the event that the Company is unable to conduct a particular tour, the Company may at its own discretion, refund the amount of the cost/ the deposit of the said Holiday to the client without any interest on the same.
• The client shall not be entitled to make any grievance/ avail any other compensation thereafter in respect of the above.
• In either of these above cases the client shall not be entitled to, or the Company shall not be liable to pay, any amount as refund, to the client for any damage, additional expenses, and/ or consequential loss suffered by him/her.

LIABILITY

The Company shall under no circumstances whatsoever be liable to the client or any person travelling with him for:

• Any death, personal injury, sickness, accident, loss of or damage or any kind of theft howsoever caused.
• The temporary or permanent loss of or damage to baggage or personal effects howsoever caused.
• In this condition the expression ‘howsoever caused’ includes willful negligence on the part of any person.
• In the event the client is booked on a particular airline and due to any reason, the said flight is over booked, and the client is not allowed to board the flight, the client shall not hold the Company responsible for the same and no claim whatsoever shall be made by the client against the Company.
• The Company shall not be responsible and/or liable for any damage caused to the client due to reasons beyond the control of the Company (Force Majeure Vis Majeure)
• No liability on the part of the Company arising in any way out of this contract in respect of any tour, holiday, part of a holiday excursion, service and/ or facility, provided by the Company and/ or its Independent Contractors, shall exceed the total amount paid for the Holiday and shall in no case include any consequential loss or additional expense whatsoever to the Company.

COMPLAINTS

• If the client has any complaint in respect of services provided by any of the independent contractors / any employee of the Company, the client shall immediately notify the same in writing to the Company to take up the matter with the independent contractor / its employee.
• In case of situations occurred while availing of the services such as delay / improper service provided by any independent contractor / for any injury / death / loss and/ or damage, to the client which may be caused, by any act on the part of the management or employees of any independent contractor, the client may write to the Independent contractor directly with a copy marked to the Company.
• Any claim or complaint by the client must be notified to the Company in writing within thirty days of the end the tour.

BAGGAGE

Any client travelling by air will be liable to adhere to restrictions/ limitations on baggage weight, size, and number, specified by the airline. The responsibility to inquire about the restrictions / limitations set by the airline, lies with the client. The Company shall in no way be responsible for the client’s ignorance of the said restrictions / limitations, nor will the Company be responsible for the client facing any loss, damage, injury and/ or penalty and/ or any other inconvenience due to his/ her ignorance of the same.

FARE RULES, RESTRICTIONS & PENALTIES

Passengers are required to produce a valid PHOTO-IDENTIFICATION on request at the time of check-in.

PHOTO-IDENTIFICATION:

• Valid Passport
• Valid Driving License
• Election Photo Identification Card
• Photo Credit Card
• PAN Card
• Card issued by the employer being government & reputed sector organizations.

PENALTIES, CANCELATION & REFUND:

• All tickets purchased online are subject to date change, refund, re-issue, re-validation & cancellation penalty. Cancellation charges & Date change penalties will differ for each Airline and will be mentioned with the Flights shown during purchase on the site.
• All ticket(s) issued under Low search & unchecked special fares are NON REFUNDABLE if cancelled within 01 Hour prior to flight departure. Rebooking, re-issue, revalidation is not permitted incase of cancel, refund or NO SHOW.
• To cancel your ticket, kindly contact our customer care executives on 022-67134444. Our CSE will cancel your booking on computerized reservation system & will inform you the cancellation charges. Kindly note that your cancellation request must be made at least 12 to 24 hrs prior to the travel departure date mentioned on your Air ticket.
• If your cancellation request is made less than 12 to 24 Hrs prior to departure, you are requested to contact the nearest concerned airline office & get ‘Cancellation Endorsed’ done on the ticket (on the Electronic Air Ticket Receipt in case of e-ticket). Kindly ensure that cancellation reference has been mentioned along with the date & timing on the ticket duly stamped by airline staff. Indian Airlines & Air India does not have any cancellation reference but airline cancellation stamp endorsement is mandatory.
• To get refund after cancellation, you will need to courier us the ticket in original. As airline will not be able to refund tickets issued or booked through us, the refund shall be processed within 15-30 days from the date of ticket received. Net Refund amount will be reversed back to the credit card or in form of Cheque as per the mode of payment at the time of booking.
• All the penalties mentioned above may differ from Airline to Airline. The penalty will be waived only in case of death of passenger or family member after producing Death certificate. (Subject to the Airline approval.)

NOTICE OF GOVERNMENT IMPOSED TAXES, FEES & CHARGES: The price of this ticket may include taxes, fees and charges which are imposed on air transportation by government authorities. These taxes, fees and charge may represent a significant portion of the cost of air travel and are either included in the fare, or shown separately in the TAX/FEE/CHARGE box(es) of this ticket. You may also be required to pay taxes and charges not already collected.

Fees

Service Provider may charge a fee or commission for the service it provides when you purchase, book or reserve travel services, or accommodations through the Site. Any such service fee is non-refundable. In addition, you will be responsible for all charges, fees, duties, taxes, and assessment arising out of your use of the Products and Services available from the Site.

CHECK-IN TIME: The time shown on the ticket or itinerary/receipt if applicable is the departure time of the aircraft. Check-in time, as advised by carrier or customer service executive is the latest time at which passengers can be accepted for travel, allowing the necessary time to complete all formalities. Flight cannot be held up for passengers arriving late, and no responsibility can be accepted in such cases.

DANGEROUS ARTICLES IN BAGGAGE: For safety reasons, dangerous articles such as those listed below, must not be carried in passengers baggage.

• Compressed gases (Deeply refrigerated, flammable, non-flammable and poisonous) such as butane, oxygen, liquid nitrogen, aqualung cylinder.
• Corrosives such as acids, alkalis, mercury and wet cell batteries.
• Explosives Ammunitions including blank cartridges, Handguns, Pistol caps, fireworks and flares.
• Flammable liquids and solids such as lighter fuel, MATCHES, paints, thinner, fire-lighters.
• Radioactive materials
• Brief-cases and attache cases with installed alarm devices.
• Oxidizing materials such as bleaching powder,peroxides.
• Poisons & infectious substances such as insecticides, weed-killers and live virus materials.
• Other dangerous articles such as magnetized material, offensive or irritating materials. Medicine & toiletries in limited quantities which are necessary or appropriate for the passenger during the journey, such as hairsprays, perfumes and medicines containing alcohol may be carried. Many of these listed articles can be carried as air cargo provided they are packed in accordance with cargo & individual airline regulations.

CONDITIONS OF TRAVEL

• The client must strictly follow the Holiday program as per the validity of the train/ air tickets/ holiday vouchers given. It shall solely be the responsibility of the client to reach the place of commencement of the Holiday and to register with the representative of the Company at the appointed place, date and time, as specified by the Company.
• The client shall not behave in a manner which may cause distress or annoyance to, and/ or which may create the risk of danger or damage to the lives/ property of the Company and/ or its Independent Contractors and/ or the other clients/ co-travellers/ co-passengers and/ or the general public.
• It is hereby declared that the immunities provided under this contract shall be available/ applicable to the Company, its Managers, including its Holiday Manager, employees, servants and its agents but shall not be available/ applicable to the independent contractors selected by the Company.
• Each of these conditions shall be severable from the other and if any provision be deemed invalid, illegal or unenforceable, at any point in time, the remaining provisions shall nevertheless have full force and effect.
• For settlement of all claims/ disputes/ grievances of whatsoever nature relating to the tours/ services marketed/ advertised/ co-ordinated by the Company, the jurisdiction lies with the courts of Nagpur alone. The decision of the court shall be final and binding on both parties, namely the client and the Company.
• All tours are subject to laws, rules of RBI/ GOI.

TCS ON INTERNATIONAL TOUR PACKAGES

Tax Collected at Source (TCS) as per Income Tax Act, Section 206C(1G)

• In accordance with the provisions of the Finance Act and Section 206C(1G) of the Income Tax Act, TCS (Tax Collected at Source) is applicable on international tour packages.
• The applicable TCS rates (as per prevailing government rules) are:
  • 5% on total package cost exceeding ₹7,00,000 in a financial year for PAN-linked individuals, if PAN/Aadhaar is provided.
  • 20% on all international tour packages, if PAN or Aadhaar is NOT provided or for non-resident clients.

Note: TCS is applicable even if the payment is made in Indian Rupees.

TCS Payment and Invoicing

• TCS will be collected separately in addition to the cost of the international tour package.
• The amount of TCS collected will be reflected separately in the invoice.
• The Company will deposit the TCS with the Income Tax Department against your PAN.
• Clients can claim credit for the TCS amount while filing their annual Income Tax Return (ITR).

TCS Declaration Requirement

Before finalizing the booking of an international tour package, clients must:

1. Submit a self-declaration (as per the format provided by the Company) confirming:
   • Their PAN/Aadhaar details.
   • That the amount paid for international travel is within the applicable exemption limit, if applicable.
   • That the tour is for personal or business purposes.
2. Accept that failure to submit a valid declaration will result in TCS being charged at the higher applicable rate (currently 20%).

TCS Exemptions (if applicable)

TCS may not be applicable in the following cases:

• If the tour is booked under a business GSTIN and is for official travel purposes, subject to valid documentation.
• If the total amount spent on international travel does not exceed ₹7,00,000 in the current financial year, and valid declaration is submitted.

Final decision regarding TCS applicability and rate lies solely with the Company, based on your submitted documents and current government laws.

For any TCS-related queries or declaration form, please email us at shaguntours@gmail.com or contact our support team.

CONTACT INFORMATION

If you have any questions or concerns about these Terms or if you need further assistance with respect to access to or use of the Site or the services offered by Shagun Tours & Travels, you may contact our Customer Service department, the information of which is provided in the customer service or contact section of the Site.