Privacy Policy

Privacy Policy
Effective Date: 01 July 2025

Shagun Tours & Travels (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or contact us.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect
We collect the following types of information:

a. Personal Information
When you register, make a booking, fill out forms, or contact us, we may collect:

• Full Name
• Email Address
• Contact Number
• Postal Address
• Passport details (for international bookings)
• PAN Card / Aadhaar Card (for tax purposes)
• Payment details (credit/debit card details are processed through secure third-party payment gateways)
• Travel preferences and special requests

b. Non-Personal Information
We may also collect:

• IP address
• Browser type
• Operating system
• Referring URLs
• Access times and pages visited

2. How We Use Your Information
We use your information to:

• Process bookings, payments, and confirmations
• Communicate with you regarding your inquiries or bookings
• Send updates, promotional offers, and newsletters (with your consent)
• Comply with legal and regulatory requirements (e.g., TCS, KYC norms)
• Improve our website and customer service experience
• Prevent fraud and ensure site security

3. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with:

• Trusted third-party service providers, such as airlines, hotels, visa agents, insurance providers, and local tour operators
• Payment gateway providers for secure processing of your payments
• Government authorities, if required under applicable laws, such as for TCS, visa processing, or security checks
• Our legal or professional advisors, if necessary for dispute resolution, audits, or legal proceedings

All third parties are required to maintain the confidentiality and security of your data.

4. Data Protection & Security
We implement appropriate administrative, technical, and physical safeguards to:

• Protect your data from unauthorized access, disclosure, or misuse
• Secure transmission of sensitive data using SSL encryption
• Limit access to your personal data only to authorized personnel

However, no data transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect site functionality.

6. Your Rights and Choices
You have the right to:

• Access, update, or correct your personal information
• Withdraw consent for promotional communications
• Request deletion of your data (subject to legal and contractual obligations)

To exercise any of these rights, please email us at: shaguntours@gmail.com

7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting obligations.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. Please read their privacy policies before providing any personal information.

9. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect data from minors. If we learn that we have collected personal data from a minor without parental consent, we will delete it promptly.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of our services constitutes your agreement to the updated policy.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

Shagun Tours & Travels
Email: shaguntours@gmail.com
Phone: 9326483316
Address: C/o, Let’s CoWork, S2, Yogesh Complex, Pratap Nagar Square, Pratap Nagar, Nagpur, Maharashtra 440022