Congratulations on becoming a part of “The Wanderlust Club” with your WanderCoin package! Your WanderCoins are your personal travel currency, designed to make booking your next adventure simple and rewarding.

Here’s how you can easily redeem your WanderCoin benefits:

1. Browse Our Holiday Packages & Services:

   • Online: Visit the dedicated “Holiday Packages” or “Services” section on our website. You’ll find a wide array of options, including domestic and international tours, hotel bookings, flight arrangements, car rentals, and curated activities.

   • Through Your Consultant: Feel free to reach out to our travel experts. They can provide personalized recommendations based on your preferences and help you find the perfect package.

2. Select Your Desired Travel:

   • Once you’ve found the holiday package, flight, hotel, or service you wish to book, proceed to the booking stage.

3. Initiate Redemption During Booking:

   • Online Booking: During the payment step of your online booking process, you will see an option to “Redeem WanderCoins” or “Pay with WanderCoins.” Select this option.

   • Via Travel Consultant: Simply inform your travel consultant that you wish to use your WanderCoins to pay for your booking.

4. Confirm Your WanderCoin Usage:

   • Online: The system will display your current WanderCoin balance. You will then input the amount of WanderCoins you wish to redeem for the current booking. The corresponding monetary value will be deducted from your total.

   • Via Travel Consultant: Your consultant will verify your available WanderCoin balance and apply the desired amount towards your booking. They will confirm the deduction from your balance and the remaining payment (if any) required.

5. Complete Any Remaining Payment (If Applicable):

   • If the total cost of your booking exceeds your available WanderCoin balance, you can easily pay the remaining amount using standard payment methods (credit card, debit card, net banking, etc.).

6. Receive Your Booking Confirmation:

   • Once the transaction is complete, you will receive a confirmation of your booking, along with an updated WanderCoin balance.

Key Features of WanderCoin Redemption:

• Flexible Usage: WanderCoins can be used for any holiday package, flight booking, hotel stay, car rental, or activity offered by your travel agency.

• Validity: Your WanderCoins are valid for 24 months from the date of purchase, giving you ample time to plan and enjoy your trips.

• Combination with Other Offers: While the WanderCoin system itself provides a bonus value, you can also combine them with any current promotional discounts available on our packages (unless explicitly stated otherwise in the offer terms).

• Transferability: Remember, you can also transfer your WanderCoins, partially or fully, to immediate family members (spouse, children, parents) as a wonderful travel gift. Just contact your travel consultant to facilitate this transfer.

Should you have any questions at any point during the redemption process, or if you need assistance in planning your trip, please do not hesitate to contact our customer support team or your dedicated travel consultant. We’re here to help you make the most of your WanderCoins!

Your WanderCoins are valid for 24 months (two years) from the date of purchase.

This generous validity period gives you ample time to plan your perfect trip, whether it’s a spontaneous getaway or a grand adventure you’ve been saving for. It provides significant flexibility and peace of mind, ensuring your travel funds remain accessible when you’re ready to explore.

Your “Membership” with The Wanderlust Club is defined by your WanderCoin balance and the incredible value and flexibility it provides.

Therefore:

• There are no tiers to upgrade or downgrade from. Your focus is simply on managing and utilizing your WanderCoins for your travel needs.

While you don’t have tiers, you can effectively “upgrade” your travel potential by purchasing larger WanderCoin packages. These packages offer progressively higher bonus values, meaning the more WanderCoins you purchase at once, the greater the discount and value you receive for your future travel!

When you need to cancel a trip booked using your WanderCoins, the specific outcome will depend on the cancellation policy of the particular holiday package, flight, hotel, or service you booked, as well as the timing of your cancellation.

Here’s a general overview of what typically happens:

1. Supplier Policies are Key:

   • Each travel component (flights, hotels, tour operators, activity providers) has its own cancellation policy. Our agency’s policy for refunds and cancellations on specific bookings will largely align with these underlying supplier policies.

   • For example, an airline might offer a full refund if canceled 30+ days in advance, but only allow rebooking or levy a high cancellation fee if canceled closer to the departure date. Hotels often have 24-48 hour free cancellation windows.

      

2. Impact on WanderCoins:

   • If you receive a refund for a booking made with WanderCoins, the refund amount (minus any applicable cancellation fees or non-refundable portions) will generally be credited back to your WanderCoin balance. This means you can use those WanderCoins for a future trip!

      

   • It’s less common for a trip paid with WanderCoins to be refunded as direct cash, as the initial purchase was for travel credits.

3. Factors Affecting Refund Amount:

   • Time of Cancellation: The closer you are to the departure/check-in date, the higher the cancellation fees or non-refundable portions are likely to be.

   • Nature of the Booking: Some bookings (e.g., non-refundable flight tickets, certain promotional hotel rates) might be 100% non-refundable from the moment of booking.

   • Agency Service Fees: A nominal cancellation service fee from our agency might also apply to cover administrative costs.

4. How to Initiate a Cancellation:

   • Contact Your Travel Consultant Immediately: This is the most crucial step. As soon as you know you need to cancel, contact us via phone, email, or your dedicated consultant. Timeliness can significantly impact the refund amount.

   • Provide Booking Details: Have your booking reference number and relevant trip details ready.

In summary: While your WanderCoins offer great flexibility for booking, the specific outcome of a cancellation will depend on the terms associated with the particular travel service you purchased. We always recommend reviewing the cancellation policy clearly stated at the time of booking your package or service. Our team is here to guide you through this process and help you understand the specific implications for your booking.

No, GST is not applicable on your WanderCoin purchases or on the packages/services you provide.

Explanation:

• No GST Registration: If your travel agency is not registered under the Goods and Services Tax (GST) regime, you are not legally required to collect GST from your customers on the goods or services you supply.

• Below Threshold/Exempt: This would typically mean your annual turnover is below the prescribed threshold for GST registration (e.g., ₹20 lakhs or ₹40 lakhs depending on the nature of supply and state, for most service providers). Alternatively, if the services provided were entirely exempt, though standard travel agency services are generally not.

Important Considerations if you are not GST registered:

• Credibility & Expansion: As your business grows, especially with a membership model, you will likely cross the GST registration threshold. It’s crucial to monitor your turnover closely.

• Input Tax Credit (ITC): Without GST registration, you cannot claim Input Tax Credit on the GST you pay on your own business expenses (e.g., office rent, marketing, software, supplier services if they are GST registered). This can increase your operating costs.

• Supplier Compliance: While you don’t charge GST to your clients, your suppliers (airlines, hotels, other tour operators) in India will charge you GST if they are registered. This GST becomes a cost to your business.

Therefore, for your clients, if you are genuinely not GST registered, the answer to “Is GST applicable on the membership fees or packages?” is a straightforward “No.”

However, please reconfirm your GST registration status and legal obligations with a qualified tax advisor in India, as non-compliance can lead to significant penalties. This advice is purely based on the premise that your business is not GST registered.

However, it’s important to understand how GST from our suppliers affects our pricing:

• Supplier GST is an Input Cost for Us: When we purchase services from our suppliers (like booking flights from an airline, rooms from a hotel, or tours from a local operator), they will charge us GST if they are GST registered.

• Built into Your Package Price: Since we are not GST registered, we cannot claim this GST paid to our suppliers as Input Tax Credit (ITC). This means the GST charged by our suppliers becomes a cost of doing business for us.

• Reflected in the Final Price: Consequently, this cost is implicitly built into the final price of the holiday packages and services you purchase. You won’t see it as a separate “GST” line item added by us on your invoice, but the underlying cost includes the GST we paid to our suppliers.

In essence: You, as the customer, will not be charged GST separately by us. However, the prices of the packages already incorporate the GST we pay to our suppliers.

Important Note: As your business grows and crosses the GST registration threshold (which is likely with a membership model like WanderCoins), you will need to register for GST. At that point, the GST rules (as discussed in the earlier answer, including charging GST to customers and claiming ITC) will become applicable.

Securing your upfront payment with “The Wanderlust Club” is a top priority, ensuring your peace of mind and trust in our services. Since you’ve opted for the WanderCoin credit system, here’s how your upfront payment is secured:

1. Dedicated WanderCoin Account:

   • When you purchase WanderCoins, your funds are converted into a specific balance within your personal “WanderCoin” account maintained by us. This account is solely for your travel credits and is distinctly managed.

2. Segregation of Client Funds (Best Practice):

   • While we are not a bank, it is our best practice to ensure that funds received from clients for WanderCoin purchases are segregated from our general operating funds. This means your advance payments are not immediately used for day-to-day business expenses but are held specifically to cover your future travel bookings. This internal practice enhances security and transparency.

3. Use for Travel Procurement:

   • Your WanderCoins are specifically held to facilitate the booking of your chosen holiday packages, flights, hotels, and other travel services. When you redeem WanderCoins, those funds are then used to secure your bookings with our trusted network of airlines, hotels, and ground service providers.

4. Reputable Payment Gateway Security:

   • The initial payment you make to purchase WanderCoins is processed through secure and PCI DSS compliant payment gateways. These gateways employ advanced encryption and fraud detection technologies to protect your financial information during the transaction. This ensures that your payment details are handled with the highest level of security.

      

5. Our Commitment to Reliability:

   • As a travel agency, our reputation and continued operation depend on the trust of our clients. We are committed to fulfilling our obligations and ensuring that your WanderCoins are always available for your intended travel.

6. Transparency and Tracking:

   • You will always have a clear view of your WanderCoin balance and transaction history, allowing you to track how your funds are being utilized.

Important Considerations for Your Security:

• Financial Health of the Agency: The ultimate security of any advance payment is tied to the financial stability and integrity of the company you are dealing with. We are committed to maintaining strong financial practices to ensure we can always honor your WanderCoins.

• Terms & Conditions: Our detailed Terms & Conditions clearly outline the validity of WanderCoins and our policies regarding their use and any scenarios involving cancellations, which reinforce the security framework.

By focusing on responsible fund management and leveraging secure payment technologies, we aim to provide you with complete confidence in your WanderCoin purchases for all your future travel plans.